Financial advisers that may be looking for a full-time insurance administrator should give me a call. A friend of mine is looking for work in this line, has 30 years experience in a variety of insurance related roles, most recently with busy advice offices. She also has a wider range of small business management skills so brings a range of skills for assisting in the general management of the business as well. I cannot recommend them highly enough. Drop me an email or call for details.
It was great fun to be a guest of Partners Life at their online mini-conference. Kris Ballantyne, GM Marketing and Product, and Tim von Dadelszen, GM Digital and Innovation to talk about advice logic: the science behind giving advice, why process is important, and evidence-based concepts for setting sums insured. Partners Life has published the session, which you can view here:
Working on the content for this session included talking with advisers who are passionate about giving good advice in a way that has rigour and a basis that can stand scrutiny. I particularly appreciate the input and challenges from Royden Shotter, Anand Srinivasan, and Jeremy Bernstein, although there are many more that routinely contribute to the subject.
That information had then been used to send phishing emails to those people, intended to look like official FSCL emails.
They directed people to click on a link that asked for a username and password.
Taylor said it was believed only a very small number of consumers would be affected.
“However, it is possible that the third party accessed other data, including your emails to and from FSCL,” she said.
Although business adaptability is a key component of success, adviser businesses were reminded how crucial digital communication is when they could no longer physically meet with clients during Level 4. Building long-lasting relationships is key in any adviser business. Building relationships and trust can be done through storytelling. You now have the opportunity to learn how to craft entertaining, inspiring and engaging story videos using their mobile phones. Even if you can’t talk to clients and prospects face to face, you’ll have these useful resources to share with them.
“This course has been designed to fit the ever increasing demands and pressures that you're now facing. In other words, you can do this whole course, in your own home, in your own time, in bite size chunks wherever and whenever you manage to get a minute to yourself. Be that in the laundry, the bathroom or tucked up in bed wearing your PJs.
Wherever you are, in this course, you'll get to watch presentations from award-winning TV Directors, Producers and Editors, so that you can
refine your storytelling skills.
Benefits of the taking this course:
- Market your business or idea
- Build connections within your organisation
- Make educational videos for your classes or teams
- Sell a product or even a house
- Inspire others with your personal stories
- Create mementos of your time in lock down for years to come
- Or simply create special messages for Granny and Grandpa to let
- them know that you love and care for them?"
“Now that lab services have resumed, we can start requesting the blood tests needed to progress pending cases. Our Underwriting team will go back over your pending cases and request these tests, however you’re also welcome to get in touch so we can action these promptly.”
Southern Cross has reported that more than 1,000 of their policyholders have applied for the premium relief for redundancy and loss of income policies that the insurer has introduced. To better accommodate customer needs Southern Cross has been working alongside members to understand their needs during this time.
“Nick Astwick, Southern Cross Health Society CEO, says the company has redoubled its relief benefit offerings to all its customers, and “softened” the initial eligibility requirements to reflect customers’ growing need for financial relief. He also noted that while Southern Cross does not cover for acute care, it would still cover for any potential aftereffects experienced by affected customers.
“We’re here to compliment the services provided by New Zealand’s public health system, so there’s no cover in our policies for acute care,” Astwick explained.” Click here to read more
In other news:
Newpark's Andrew Scott spoke with Asteron Life's Chief Executive Life Distribution Graham Hill to discuss Asteron's response to COVID-19. Graham highlighted the differences between the Australian and New Zealand market especially when the income protection market was discussed.
“Partners Life has begun collecting data from clients about how advisers are performing against its Customer Outcomes Matrix.
This forms part of its new commission structure. Advisers who are shown to be delivering superior service for their clients will receive more remuneration.
The matrix covers six indicators of adviser performance: Customer advice complaints; the initial advice process; replacement advice process; cancellation advice; non-disclosure and misstatements at claim time; and service activity.
Under new rules, insurers will have to be able to show that they have clear monitoring of the conduct of all those involved in the product distribution process, from manufacture to after-sale follow-up.” Click here to read more