There are lots of systems that we know need to be replaced: at insurance companies, dealer groups, advice businesses, and here at Chatswood too. The problem with a system is that it is connected - it takes inputs from here, it produces outputs there - whether it is as humble as a paper form, or as complex as a whole stack of IT. Replacing something that is used, and connected, entails cost and disruption. It is easy to put it off. But when you do replace it (and we've replaced all the tech we use in Quality Product Research, at least once, some parts twice in four years) then you realise some tremendous benefits.
So read this piece by Seth Godin on sticking a best before date on the troublesome systems you know you need to replace. Put a date down, then start to schedule the necessary tasks. It's a beginning. Link.